Skip to content
Pepeta Kenya
Menu
Play

Pepeta · Kenya

Reset a forgotten Pepeta password

On the Pepeta login screen, choose Forgot Password below the phone-number and password fields. Enter the registered number, use the OTP sent to that phone and set a new password. Keep the code private and distinguish password recovery from an account restriction.
Login helpAccount help

Recover the credential without creating a second account

Start from the account you intend to recover

Pepeta’s published reset sequence uses the registered phone number. If you have two SIMs or have recently changed numbers, confirm which one belongs to the account before requesting a code. The number used for a mobile-money payment is not a reason to guess a different account identity.

Keep the reset in the login flow you opened. The SMS OTP confirms that step; a person contacting you privately does not need it to provide general assistance. Enter it yourself and set a new password you do not share. Avoid saving the password on a shared device where another person could reopen the account.

What you need

Starting point
Login → Forgot Password.
Account identifier
The mobile number registered with Pepeta.
Verification
OTP sent to that number.
Help
0712 788 888 for a login issue that remains unresolved.

Distinguish an SMS problem from another account problem

If a code is missing, check the entered digits and whether the registered SIM can receive messages. Do not assume a missing message means the account has been deleted. Record the screen message and the time when asking for help.

Pepeta’s troubleshooting page says to contact 0712 788 888 when a login issue persists beyond five minutes. Explain whether the password is forgotten, the code has not arrived or the registered number is no longer accessible. That description is more useful than repeatedly starting new registrations.

Complete the reset sequence

  1. Choose Forgot Password

    Open it below the phone-number and password fields on Login.

  2. Enter the registered number

    Check the digits and the SIM associated with the account.

  3. Use the SMS OTP

    Enter the code in the recovery screen. Do not forward it to someone offering help.

  4. Set the new password

    Choose a password you keep private, then return to the account’s login flow.

If the account opens but a game fails, the password reset has a different scope from that game error. Use Aviator login help for the distinction, or account help for a restriction or number issue.

Review the account after signing in

Open Menu and Profile to inspect the balance, and My Bets for relevant bet records. If you are returning because of a payment question, keep the transaction details and use withdrawal help or deposit help. A successful password reset does not itself resolve a disputed transaction.

If the problem is different

Account details

Loss of access to the registered number, closure and restrictions.

Account details

Aviator login

An account that opens while the game itself does not load.

Aviator login

Responsible gambling

Self-exclusion and restrictions that should not be bypassed.

Responsible gambling

Return to login for the ordinary sign-in steps or to the Pepeta homepage for another information page. If gambling control is the concern, use the self-exclusion process and avoid trying to restore play through a password change.

Questions and answers

What if I cannot receive messages on the registered number?
Check that the entered number is the account’s registered number and that you can receive messages on that SIM. If the number is no longer under your control, contact Pepeta support about the account. Do not invent a replacement number inside the reset process.
Should I register again if the reset fails?
Use support for the existing account instead. A second registration does not move the original balance or resolve a restriction, and it can affect welcome-offer eligibility. Keep the existing account’s number and error message ready for the query.
Will a new password remove self-exclusion?
No password-reset step should be used to bypass an exclusion. Pepeta’s self-exclusion process has its own written request and account restrictions. Use responsible-gambling help for that process, not a new registration or device.