Pepeta self-exclusion and responsible-gambling help

Put the exclusion request in writing

Pepeta’s policy asks for clear written self-exclusion instructions sent to [email protected]. Identify the measure and the period you want applied to the specific account. A phone conversation can help explain a problem, but the policy requires the written request and account information.

The requested details include a copy of national ID, full names and the mobile number used to register. The policy also asks for a declaration that the mobile number is registered in the customer’s name with the mobile provider. Send sensitive documents only to the appropriate operator channel after checking the recipient. This independent site does not collect them.

Deal with remaining funds without continuing to bet

The published policy asks customers to withdraw available funds before exclusion and says an account will not be suspended or excluded until those funds have been dealt with. If a withdrawal problem blocks that sequence, contact support about the exclusion and the funds together. Keep the relevant transaction details; do not try to resolve the balance by betting it away.

After the withdrawal and required information are received, the policy says suspension may take place within five business days. It also describes checks and circumstances that can delay processing. This is not a promise of immediate restriction on sending the first email. Retain the request, replies and confirmation.

The policy advises against placing further bets after applying because this can rescind the request. It also asks customers to avoid accessing the account, apart from operator contact needed to resolve matters such as a refund method. If you need assistance while waiting, use support rather than returning to a game.

Understand the continuing restriction

Access is restricted during the exclusion period or permanently when permanent exclusion applies. The policy also prohibits opening another account during an active exclusion. Changing device or registered number should not be treated as a way around that restriction.

Pepeta states that exclusion continues after the requested period until the customer takes positive action to ask for removal and reactivation, with a minimum seven-year continuation described if no such action is taken. The policy requires an email request only after the requested exclusion period has expired. Avoid assuming access will return automatically on a particular date.

For an ordinary closure request, see account help. For remaining funds, see withdrawal help. Pepeta’s responsible-gambling advice also recommends keeping gambling separate from income, avoiding chasing losses, taking breaks and monitoring time and spending. If those boundaries are difficult to maintain, seek support rather than increasing stakes or continuing for a promotion.