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Pepeta · Kenya

Pepeta login with your registered mobile number

Use the mobile number linked to your Pepeta account and your password. If the password is the problem, recover it from the login screen. If the account is restricted or you no longer control its number, contact support before trying a different account.
Sign in to PepetaReset a password

Get back to the right account

Check the account before changing the password

A login failure can begin with the wrong mobile number. Pepeta registration uses a Kenyan Safaricom or Airtel number; a phone containing two SIMs can make it easy to enter the other one. Match the number to the account you intend to use before requesting a reset. Keep the SIM available so that you can receive a recovery message if needed.

If the number is correct and you have forgotten the password, use password reset. The reset starts from Forgot Password below the phone-number and password fields, asks for the registered number and sends an OTP. A new password is entered after the code. Registration is a separate process for a new customer, not a repair for an existing login.

Account access and game loading are different problems

After signing in, you can open the casino or Aviator. If the account is open but a game displays an error, record the game name and message. Changing the account password is unlikely to address a game loading problem. Avoid sending a fresh payment merely to see whether the game will begin working.

Choose the right account action

Existing account
Login uses the registered mobile number and password.
Forgotten password
Forgot Password starts an SMS OTP reset.
Persistent login issue
Pepeta’s troubleshooting page directs unresolved login problems to 0712 788 888 after five minutes.

For a persistent login problem, Pepeta’s troubleshooting instructions give 0712 788 888 as the contact number. Include the time, device and exact message when explaining the problem. If you have changed number or cannot receive messages, describe that explicitly. Support needs to distinguish a credential problem from loss of access to the account’s phone number.

When sign-in does not work

  1. Check the number

    Confirm that the number entered is the one used to register, not a second SIM or a new number.

  2. Recover a forgotten password

    Choose Forgot Password, enter the registered number and follow the SMS instructions. Do not guess passwords repeatedly.

  3. Separate a page error from a password error

    If the page does not load, note the message and try reopening it. Resetting a password cannot fix a page that has not loaded.

  4. Ask for account help

    For a persistent problem, contact Pepeta support with the registered number, error message and time. Keep passwords and OTPs private.

Keep restrictions and safer-play requests intact

A self-excluded or otherwise restricted account needs the appropriate account process. Do not try to bypass a restriction by registering again. The account page separates ordinary account closure from self-exclusion. You can return to the Pepeta homepage for navigation after resolving the account issue.

Have your login details ready?

Continue to the Pepeta sign-in screen. Use password recovery when you do not remember the password.

Open Pepeta loginPassword-reset steps

Questions and answers

Do I need a new login for Aviator?
Start with your Pepeta account, then open Aviator from the game menu. The Aviator login page covers the handoff from an account session to the game. Do not create a separate account because a game window has failed to load.
Can I check a balance before choosing a game?
Yes. Pepeta’s account instructions place the balance in Profile, reached from Menu. Review it there before placing a stake. The casino page helps with game choice once the account task is complete.
Should I send an OTP to someone offering login help?
Keep the OTP and password to yourself. Enter the reset code in the recovery screen you opened. For assistance, use Pepeta’s support channels and explain the error without sharing the code or allowing another person to operate the account.