A working account does not settle a game error
Begin with the registered account
Pepeta uses a mobile number and password for account login. If you have already registered, keep using that account when your aim is to play Aviator. A new game session is not a reason for new registration. This also matters for the Aviator welcome offer, whose terms recognise only the first account when a customer has multiple accounts or registered numbers.
For a forgotten password, select Forgot Password, enter the registered number, use the SMS OTP and enter a new password. Keep the code private. If you cannot access the registered SIM, describe that problem to support; an installer or a different browser does not restore control of the number. Use password-reset help for the sequence.
From account sign-in to Aviator
Select Login
Enter Pepeta through the login action and use the registered phone number and password.Confirm the account
Open Menu and Profile if you need to check the balance or account identity before playing.Choose Aviator
Select the game named Aviator by Spribe. Aviatrix is a different game despite the similar name.Read the game state
Wait for the actual game to open. A description or cover image alone is not a running round; check the controls before placing a stake.
Identify the game before placing a stake
The exact title is Aviator by Spribe. Aviatrix is another aircraft-themed game with different features. On opening Aviator, read the game state and controls before confirming any amount. The how-to-play page explains the multiplier and cash-out sequence.
Match the failure to its stage
- Rejected login
- Check the registered number and password.
- Forgotten password
- Use Forgot Password and the SMS OTP process.
- Account opens, game fails
- Record the Aviator message and time for support.
- Restriction or self-exclusion
- Use the account process; do not register again to bypass it.
If the account works but the game is unavailable, keep that distinction in your support request. Include whether a stake had already been accepted. For a disputed result, the round time and amount are more useful than a general description of a slow page. Do not place another bet to check whether the earlier one settled.
If Aviator does not open
Check whether sign-in worked
Can you open Profile and view the account? If not, handle login first.Record the game message
Note the title, message and time. Avoid claiming that an unplayed round was accepted merely because its page opened.Review any existing bet
If the error followed a stake, inspect the settled record before placing another bet.Contact Pepeta
For persistent issues, use 0712 788 888 and explain whether the failure was account access or the game window.
Keep payment questions on their own route
If the next task is funding, use Aviator with M-Pesa. If the balance includes settled winnings and you want to request money out, use Aviator withdrawal. Neither process changes the login credential. You can return to the casino or homepage after resolving access.