Login
Correct-number checks and entering an existing account.
LoginUse the account process that matches your reason
Find the account record before choosing a remedy
Menu and Profile lead to the balance, while My Bets holds the betting record. Use those account records to describe a payment or game question. A game cover, promotional banner or remembered balance does not identify a particular transaction.
If you cannot enter the account, use login help. A forgotten password has an SMS recovery sequence, covered in password reset. If you no longer control the registered number, tell support that explicitly; changing devices or reinstalling software does not itself update the account identity.
Choose the account task
- Balance
- Menu → Profile; the balance appears at the top right.
- Bet records
- Menu → My Bets.
- Account closure
- The account FAQ gives [email protected] for a request from the registered email, with ID and the account to close.
- Self-exclusion
- Write to [email protected] with the exclusion request and period.
Prepare an ordinary closure request
The account-registration FAQ directs a closure request from the registered email to [email protected], with a copy of ID and the account to be closed. Pepeta’s broader policy also describes written closure correspondence through [email protected]. Keep the request tied to the actual account and retain the operator’s reply.
The policy asks for remaining funds to be withdrawn first and for the full name, national ID and registered mobile number to be supplied. It also asks the customer to state that the number is registered in their name with the mobile provider. Send those sensitive details only through the relevant Pepeta channel after checking the recipient.
Prepare a closure query
Check the balance
Review available funds and unsettled account questions before requesting closure.Resolve the withdrawal
Pepeta’s closure instructions ask for remaining funds to be withdrawn first. If that is blocked, explain the payment issue to support.Prepare the written request
Identify the account, full name and registered mobile number. The instructions require a copy of national ID; send sensitive documents only through the appropriate operator channel.Retain the correspondence
Keep the request and reply. Submission and completed closure are different events; avoid assuming the account is closed immediately.
The policy describes suspension within five business days after withdrawal and the required information have been received, while allowing checks and delays. Do not read that as instant closure on sending an email. If funds or a pending result prevent the process, explain the unresolved transaction in the same correspondence. Use withdrawal help for the payment record to retain.
Use self-exclusion when the aim is to stop gambling access
Self-exclusion has a different purpose from tidying up an unused account. Pepeta asks for a written request specifying the measure and period, with account and identity details. Its policy restricts access during exclusion and prohibits creating another account to bypass it.
The responsible-gambling page explains the process, the remaining-funds requirement and what happens after a requested period. Avoid further betting while an exclusion request is being handled. Return to the homepage only when you need another account-information route, rather than treating a closure query as a reason to resume play.